1 reviews | Active since Feb 2013
Incorrect minutes and data being provided
<p>On Friday I went to MTN to upgrade my contract my package includes 200 anytime minutes, 200 SMS, and 500 meg data. As per MTN when you upgrade you receive 30gig anytime data. In addition to this since it was Black Friday I was to receive additional 10000 MTN to MTN minutes and 50 gig data. Today I received a SMS saying the above has been loaded but when I check my balance the minutes aren't there and my 30gig data is gone and been replaced with the 50 gig. </p> <p> </p> <p>If if my understanding is correct I am meant to have the balance of my 30 gig added to the 50 gig and my minutes credited. When I called MTN today I was told that I have to wait 7-14 days to get feedback, this is unacceptable. </p> <p> </p> <p>Could someone please call me and resolve this.</p> <p> </p> <p>thanks </p>
Good day Darren,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Kindly note this issue has been escalated and is currently being addressed as per ref# REQ:***. You will receive notification via SMS once the bundle has been allocated to your sim.
We ask for your patience with us in this regard?
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
Good day Darren,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Kindly note this issue has been escalated and is currently being addressed as per ref# REQ:***. You will receive notification via SMS once the bundle has been allocated to your sim.
We ask for your patience with us in this regard?
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
Good Morning,
Could i please have a update on the above, im yet to receive any sms or confirmation of my issue being resolved.
Thanks
Good Morning,
Could i please have a update on the above, im yet to receive any sms or confirmation of my issue being resolved.
Thanks
