AR
Andre R
1 reviews | Active since Aug 2015
13 Aug 2015, 17:16
Incorrect Migration Packages from Nashua Mobile
Since November 2014 to August 2015 my contract and benefits have been incorrectly migrated from Nashua Mobile to MTN. They have ****** hundreds of rands per month from me and charged me for data every month
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MTN South Africa's replyOfficial
01 Sept 2015, 11:31Hello driescoza,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our Billing department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore
your faith in us.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our Billing department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore
your faith in us.
Warm regards,
Willem
REQ:***
MTN South Africa's reply01 Sept 2015, 11:31
Official
Hello driescoza,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our Billing department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore
your faith in us.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our Billing department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore
your faith in us.
Warm regards,
Willem
REQ:***