Incorrect items delivered / supply of data

Good day

I can't describe my disappointment in my service provider today. I've been a loyal MTN customer for many years and always had more than 1 contract on my specific ID. I moved over to prepaid and then back again on contract with you guys last year. I took out the Huawei handset and along with this you handed me a wifi router loading 500MB of data monthly. I received another call from one of the agents offering me a notebook / laptop and the specs that she provided is definitely not what I received (please listen to the phone recording to check and see what I was offered and what you actually delivered). Along with the laptop / notebook you provided me with another wifi router where 2GB (1GB day & 1GB night) gets loaded. My frustration starts here where I'm asking you why the hell the data last my less than an hour when I connect my handset. So agent told me I have downloads running in the background but none of my downloads run unless I click YES. My automatic updates is also turned off.

I would like for you to please assist in resolving the issue with the laptop / notebook delivered to me as well as confirm why the data runs down in 30 minutes while only using something as simple as WhatsApp. Alternatively you can forward me the procedure to cancel all contracts with MTN and I will use a different SP.

Thanks Jo-Anne