CR
Clem R
1 reviews | Active since May 2017
20 Sept 2017, 10:33
Incorrect ITC listing
I received a Call from Attorneys - Norton-Lambrianos on the 5 September 2017 saying I have an account outstanding with MTN. I told them the only account I had with them was ********** 314 and that account have been converted to Prepaid and it currently is on Prepaid. I sent them the Email of the Cancellation that was sent to MTN's Customer Care Email address on the 17 January 2017; From: Clém ********** Sent: 05 September 2017 09:57 AM To: Boniwe Ramokone Subject: Fw: Cancellation of Contract - mf094498 Hi please see attached letter to them Clém Rothmann
Sent: Tuesday, January 17, 2017 2:17 PM To: ********** Subject: Cancellation of Contract Hi MTN Customer Care Tried calling you a view times on 808 / 809 / 173 and no luck in getting hold of anyone. I was told to give you a call on the 17 January 2017 to cancel my current contract no ********** 314 and convert it to PrePaid please, but now I’m forced to email you with my request. So this is my Cancellation letter of my Contract with MTN. Please convert this Contract number to Prepaid. ********** 314 If you have any queries please contact me on ********** 676. Kind Regards Clém Rothmann After sending this on the 5 September 2017 they told me they will get back to me after showing MTN the proof that I have requested the cancellation, just to apply for a Home load yesterday and to find out I'm listed on ITC. Now I'm going to loose the house because MTN Customer Care just don't care, I need this resolved as soon as possible if possible still today and give the bank a letter from MTN stating they made a mistake please. Regards Clèm Rothmann
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Replies (2)
MTN South Africa's replyOfficial
21 Sept 2017, 11:34Good day,
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
as per our telephonic discussion this matter is with our Legal team and they have made contact with you to advice on a way forward.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply21 Sept 2017, 11:34
Official
Good day,
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
as per our telephonic discussion this matter is with our Legal team and they have made contact with you to advice on a way forward.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
CR
Clem R's updateReviewer Update
04 Oct 2017, 11:13Hi again, I made a payment to settle the dispute and clear my name. It is how ever impossible for me to get hold of anyone to assist me to clear my name of ITC. Spoke to Naomi Stevens on ********** 00 as she told me it was impossible for me as a non MTN cellphone number caller to get hold of Credit department as I need to go through Customer Service, I'm not a customer anymore so that make sense that I won't be able to use the option to contact customer service.
Please if there is anyone out there from MTN that could maybe assist me in getting MTN to clear my name of ITC that would be great. I contacted there attorneys and they were going to sent me a paid up letter but that is not removing me from ITC over something that was never supposed to be listed in the first place. Thank goodness I don't have any more accounts with them. Impossible to deal with MTN..........
CR
Clem R's update04 Oct 2017, 11:13
Reviewer Update
Hi again, I made a payment to settle the dispute and clear my name. It is how ever impossible for me to get hold of anyone to assist me to clear my name of ITC. Spoke to Naomi Stevens on ********** 00 as she told me it was impossible for me as a non MTN cellphone number caller to get hold of Credit department as I need to go through Customer Service, I'm not a customer anymore so that make sense that I won't be able to use the option to contact customer service.
Please if there is anyone out there from MTN that could maybe assist me in getting MTN to clear my name of ITC that would be great. I contacted there attorneys and they were going to sent me a paid up letter but that is not removing me from ITC over something that was never supposed to be listed in the first place. Thank goodness I don't have any more accounts with them. Impossible to deal with MTN..........