DJvR
Derick Janse van Rensburg
1 reviews | Active since Jan 2015
17 Mar 2016, 07:28
Incorrect Invoice to amount billed
After changing to spit billing where my company pays a part of my bill and the access gets deducted from my account, I received and invoice to the amount of R499. At the end of February they billed me for R852.85.<br> After querying this, they sent me an invoice for the R852.85, but with a date of 1st of February, which is an earlier date than the invoice of dated 21st February for R499. So they double billed me for February.
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MTN South Africa's replyOfficial
17 Mar 2016, 17:54Hello Ribbok,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply17 Mar 2016, 17:54
Official
Hello Ribbok,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,