Incorrect Information, **** to and what was sold not received.

I received a call on the 29th April 2024 regarding a contract upgrade.

The lady stated that my contract was coming to an end in May 2024 so I was due for an upgrade. I agreed to the upgrade and she told me that MTN is offering me 150g anytime data and 130g night surfer for R399 a month for 36months.

She said it will be activated with immediate effect and I will start paying R399 from the 20th May 2024.

On the 12th May data was loaded however only a total of 160g was loaded. 130g anytime whereas 80g of that is valid until 29th May 2024 and 50g valid until the 12 June 2024 including 30g night server. This is not as per the telephone conversation we had on the 29th of April when I agreed to the contract upgrade. I sent an email on the 12 May 2024, and I received a response the following day after 17H00 requesting for my detail.

On the 13th I also called the customer services number, and a reference number was provided. The lady that assisted me also told me that I will receive feedback by the 14th of May. I received a call from another lady on the 14th who told me that she will listen to my call the one made to me on the 29th and revert with feedback. However today 22 May 2024 none of these ladies saw the need to get back to me.

On the 22nd (Today) I called MTN to follow up on my query, provided the reference number and I was told that my query hasn't been assigned to anyone. The service was appalling to say the least. I got through to consultant.

1. Masa Jaba - who transferred me to another consultant when I asked to speak to her team leader. 2. Liso Mati - who refused to transfer me to a TL when I expressed my frustration of being transferred to him when I asked for a TL and kept speaking in the back round expressing how difficult I was. 3. Noluvo Gwedushe (Team Leader) - If this is the kind of leaders that MTN trusts to uphold their image I am very worried. She kept on telling me she can't no willingness to help and no send of care. She refused to tell me who she reports to and said if I want to complain I should send an email to MTN complaints department. 4. Penelope Nkhahle - Told me the sale was done by Mondo and transferred me to Mondo. 5. Tracey Pillay (From Mondo) - Wooooooooooooow like a shock She actually hang up on me while I was relaying my query.