1 reviews | Active since Aug 2009
Incorrect information received for cash payments
hi, i have been to a mtn branch on 10 January 2015 to notify that i will be paying my account by cash. the consultant told me that i can pay into mtn's bank account 5 days before my due date. i then phoned the mtn help line who then told me that i can pay at a mtn branch. i paid my account in January 2015. when i went to pay my February instalment on 24th Feb 2015, i find out that i was supposed to pay my instalment by the 15th of the month although my due date is the last day of the month. i normally get my airtime on the 26th of the month for the contract i am on. i did not get it today because my account probably shows that i am in arrears. also, my bank details were not updated on the mtn system when i requested it when i phoned the help line around 10th january 2015. i then sent and email to get the details changed on 21th of january 2015 because i did not here from anyone from mtn for the procedure. i need someone to correct my account, account details, due date and remove the bounced debit order fee from my account which is not my fault.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that the request to change the account from debit order to cash payment was made on the 22nd of January 2015 however MTN had already sent the debit order request to your bank to debit your account on the 30th of January 2015. The debit order requests are submitted 10 to 15 days prior to your debit order going off therefore you are liable for the returned debit order amount of R11.40.
Kindly be advised that on cash payment you are required to pay for your account within 21 days after you have been invoiced to avoid the account being in arrears.
You are invoiced on the 26th of every month therefore your airtime gets provisioned on the 27th of every month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that the request to change the account from debit order to cash payment was made on the 22nd of January 2015 however MTN had already sent the debit order request to your bank to debit your account on the 30th of January 2015. The debit order requests are submitted 10 to 15 days prior to your debit order going off therefore you are liable for the returned debit order amount of R11.40.
Kindly be advised that on cash payment you are required to pay for your account within 21 days after you have been invoiced to avoid the account being in arrears.
You are invoiced on the 26th of every month therefore your airtime gets provisioned on the 27th of every month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***