Incorrect Information now costs me

<p>I recently went on a trip to Thailand and decided to call MTN and confirm the cost of roaming and because I am on a top up package, would I need to add airtime and could I be charged any more that my budgeted R 139pm.</p> <p> </p> <p>I spoke to a consultant and ask him several times. . Can I bbe billed any more than my r 139pm. He said NO, you will only be able to use your monies available in your phone and there after you will not be able to make any calls. I asked him asgain and he confirmed the same thing saying, there is no way that you can be billed more than R 139pm as you are on top up. You will use your airtime available and then once that is finished, you wont be able to make any calls.</p> <p> </p> <p>Guess what, HE **** or maybe MTN dont train their staff to the level that they should.</p> <p> </p> <p>I have just recieved my bill and MTN have charged me more than qaudriple my top up bill. I cannot afford to pay this and wouldnt have opted for roaming if I had know it would be billed seperately to my usual affordible amount.</p> <p> </p> <p>For some reason i have lost the refernece number and cannot remember the exact date I called MTN but I am quite sure that the calls at MTN are recorded.</p> <p>Please could MTN check calls from my number *** and listen to the recording. I am not willing to pay for the roaming as I was advised by MTN's consultant something totally different.</p> <p> </p> <p>I urgently need this sorted out befor ethe month end debit.</p> <p> </p> <p>I would have called MTN around the 18th to 22nd of April - I did log a complaint today but I know that it will not be attended to - Reference number - ***</p> <p> </p>