1 reviews | Active since Dec 2016
incorrect information given--absurd service!!
<p>Good day </p> <p>On the 17th February 2017 i went to MTN store @Randburg to get a cellphone contract and was assisted by Lerato Masilo who confirmed my 1st instalment will be R369.00 on the 25th March, i asked her several times if there won't be additional charges and she said NO additional charges and that only R369.00 will be debited from my bank account </p> <p>This morning i got a statement and to my surprise the outstanding amount due is R625.28,, i got the shock of my life when sending an inquiry to both Lerato and your customer care, I get told of something new i didn’t even know about called *Pro rata charges * 1st time i heard of it and I’m still confused what it means </p> <p>Please can i be assisted, i refuse to pay for something i did not sign up for as i believe if i knew i was going to be a ridiculous amount like this i wouldn’t have taken that phone </p> <p>Somebody please get back to me with proper feedback .i.e. on the 25th March 2017, only R369.00 will be debited from my account as per our agreement!!! </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note that we have evaluated your account and picked that the amount R625.28 that you have been billed is prorata meaning you get billed from the date you opened up your contract up until your invoice date and is once off,for an example on the 18/02/2017 you have received a portion of airtime and smses.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note that we have evaluated your account and picked that the amount R625.28 that you have been billed is prorata meaning you get billed from the date you opened up your contract up until your invoice date and is once off,for an example on the 18/02/2017 you have received a portion of airtime and smses.
warm regards
mike
REQ:***
kindly note that we have evaluated your account and picked that the amount R625.28 that you have been billed is prorata meaning you get billed from the date you opened up your contract up until your invoice date and is once off.. I AM NOT SURE IF YOU READ WHAT I SAID BEFORE YOU REP****
FACT IS I BUDGETED FOR WHAT WAS EXPLAINED TO ME BEING R369.00 ON THE DOT!! so your response is really not helping me at all.. it leaves me wondering if your company has any customer services at all????
kindly note that we have evaluated your account and picked that the amount R625.28 that you have been billed is prorata meaning you get billed from the date you opened up your contract up until your invoice date and is once off.. I AM NOT SURE IF YOU READ WHAT I SAID BEFORE YOU REP****
FACT IS I BUDGETED FOR WHAT WAS EXPLAINED TO ME BEING R369.00 ON THE DOT!! so your response is really not helping me at all.. it leaves me wondering if your company has any customer services at all????
AND IF I KNEW I'LL BE PAYING THAT MUCH I WOULD'NT HAVE BOTHERED TAKING YOUR CONTRACT,,, YOUR SERVICE REALLY IS PATHETIC!!!
AND IF I KNEW I'LL BE PAYING THAT MUCH I WOULD'NT HAVE BOTHERED TAKING YOUR CONTRACT,,, YOUR SERVICE REALLY IS PATHETIC!!!