CW
Claudia W
1 reviews | Active since Jul 2015
29 Jul 2015, 13:40
incorrect information during sale
They phoned and offered me 1Gb data with no expiry date. I asked again, \this data will expire when?"and she answered \""it won't expire\"". Got sms 2 days later that I bought 1Gb data that will expire in a months time. On emailing them to ask for explanation they simply don't reply. Extremely poor service"
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MTN South Africa's replyOfficial
12 Aug 2015, 09:06Hello ClaudiaWartingt,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We value your input and also appreciate the time you took to raise your concerns with us.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We value your input and also appreciate the time you took to raise your concerns with us.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
MTN South Africa's reply12 Aug 2015, 09:06
Official
Hello ClaudiaWartingt,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We value your input and also appreciate the time you took to raise your concerns with us.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We value your input and also appreciate the time you took to raise your concerns with us.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda