Incorrect information

I called Mtn in July to find out when my contract is expiring and when the last debit date would be, the support agent told me my last payment goes off in October.

I just received a statement from Mtn when I called to find out why I am being charged I was told I didn’t cancel and they do not have a recording for the call I made. I kept being transferred to all departments, the cancellation department said they canceled it today but I still need to pay because I didn’t cancel. Even though I called in July to find out when the contract expires retention’s agent said it’s not their fault that I wasn’t not advised to canceled and transferred me to someone else while we were still speaking.

The agent I spoke was just as rude and said the is nothing he can do I should call ********** 000 when I called and explained the query I was told I’m through to switch board and transferred back to agent.

Why should I be liable for a payment when I called to find out what the process was and I was incorrectly advised and the retention’s agents advised that I reverse the debit order when they charge of that will mess up my credit record because I will always owe MTN.

I am so frustrated I don’t understand why the Mtn support aganets don’t put you through to a team leader or Billings department if the feel they are unable to assist. I don’t think I will ever take up a contract with Mtn ever again.