Incorrect info and poor service (...as expected)

I'm really getting frustrated with the information supp**** by MTN and quality of service shown by MTN! I notified MTN on the 7th, 9th and 27th of October 2015 that I won't be renewing contracts 083 *** *507 and 083 *** *410. On the 7th I was told that my account hasn't been paid (even though FNB confirmed the debit order was successful) and to notify MTN 20 days before the contracts expire. I phoned on the 9th and was told that my payment still did not reflect (...are you serious!?!?) and that there is no longer a cancellation window and that I can cancel at any time. <br> <br> On the 27th I phoned again to confirm my cancellation and was told that there is no notification for cancellation and that there is a 30 day period. I informed the consultant that I've been notifying MTN since the 7th of October 2015 and she rep**** that I won't pay extra on these two contracts, only to be notified by FNB this morning that MTN debited my account for these two contracts!! HOW is this possible!? <br> <br> Migration [#***3]