Incorrect info

I have never had such pathetic service from and ISP such as MTN. I cannot beleive I actually renewed my contract with MTN. This will definately be the last.<br> <br> I have battling for a month now to resolve a problem where i was given incorrect advice from Etumeleng from MTN Retentions department. No one at the MTN store in the kolonnade can resolve this query or get me in touch with a manager so that I can laise with them directly.<br> <br> I sent Belind a e-mail on 29/09/2015 asking for the e-mail addresses of the people involved in solving this problem but still no response in regards to this. On top of that every time I send her a e-mail I actually have to phone in order to get a repsonse as I am being ignored all the time.<br> <br> My early upgrade was approved on condition that I pay in a fee of R412 in order to bring the account to a R0 balance. No one told me that this is a upgrade fee and that I would still have a debit order on 01/10/2015. i have it in writing from Etumeleng that there would not be a debit order on 01/10/2015 but only on 01/11/2015.<br> <br> I want this issue resolved or a manager to conatct me.<br> <br> Regards<br> <br> Jonathan Carstens