Incorrect / ******* Suspension of Account

I have been struggling since November 2019 to have a monthly overcharge reversed. I eventually upgraded in December 2019 hoping it will highlight the issue. It has in fact compounded it. My line has been numerous times since then due to MTN's inability to do proper billing. They overcharge my account with over R500.00 every month. I reject the debit order and only pay the agreed contract amount. This they seem not to be able to comprehend. My monthly bill of R1360.00 has escalated to over an R4000.00 bill. This is ******* in my opinion. The amount they try to debit is not what was agreed, as per the contract. I'm expected to pay the full amount, then they will solve the issue. Seems MTN is in financial trouble, as I've noticed a LOT of incorrect or unnecessary billing going on lately. Now in times when working remotely from home is required, my mobile account is frequently suspended.....come on. BELOW AN E-MAIL PREVIOUSLY SENT ON 10 MARCH 2020, in follow-up of a mail sent by an MTN store dated 27 February 2020 Good day

Has this been resolved? I have had no responses or feedback on this yet. Here are some additional reference numbers: ***, ***, ***, ***

I upgraded my account on 27 December 2019 from a R895.18 per month to a R999.00 per month bill. The accompanying data account was not upgraded. You have been overbilling me every month from 05 January, to the amount of R514.50, that equates to R1543.50 to date, which has to be refunded. The monthly agreed amount for the number *** is R999.00 and not R1514.49 as per the statement below.

On 27 December 2019, I also transferred the account to my name, from my wife’s name. This I understand is at a cost of R150.00 per account. Thus my bill for 05 January 2020 should be R999.00 + R150.00 (R1149.00) for the *** number and R359.01 + R150.00 (R509.01) for the *** number. The bottom two lines of the below statement below, reflects R1895.19 and R743.31 respectively – THIS IS THE 1st ISSUE – You invoiced me incorrectly. My total bill should NEVER have been R2638.50 – R1658.01 is closer to the truth – R980.49 over charge.

Adding to that, your incorrect over billing of R1543.50, you should credit me at least R2523.99. I have kept up my part of the agreement in paying my account with the agreed amounts of R999.00 and R360.00 respectively. You have today suspended both my accounts, due to your inability to do proper billing. I find this extremely irresponsible on your part as I have logged multiple queries with MTN to have this resolved, with no avail (see reference number above. I have personally visit 3 different branches on 5 occasions to have his resolved.

So I hereby please with you to resolve this, as my elderly mother depends on the data account for entertainment to keep in touch with our family.

Regards