1 reviews | Active since Nov 2019
INCORRECT HOME WIFI ROUTER FROM MTN SOLED TELEPHONICALLY.
TELEPHONICALLY MTN SOLD A HOME WIFI ROUTER TO MY HUSBAND AND UPON DELIVERY WE SAW THAT THE PACKAGE WAS SO SMALL AND BEFORE THE DELIVERY GUY LEFT WE CHECKED ONLY TO FIND IT WAS NOT WHAT WAS SOLD TO US OVER THE PHONE. AFTER SEVERAL CALLS GIVING INFO AND EVEN AFTER EMAILING MTN NO REPLY WAS GIVEN. LEFTED US HOPELESS WENT TO THE NEARBY MTN STORE AND WAS TOLD TO GO TO A MTN DIRECT STORE IN ROODEPOORT OR MALL OF AFRICA TO RETURN THE WRONG ROUTER. PERSONALLY FEEL IF I DID NOT HAVE A VEHICLE OR IF I HAVE NOT WORKED TO AFFORD TRAVELING SO FAR TO RETURN AN ITEM THAT WAS SEND AND SOLD INCORRECTLY TO ME I WOULD HAVE BEEN SO HOPELESS AND HELPLESS MTN NEED TO SERIOUSLY LOOK AT THEIR CUSTOMER SERVICES THEY OFFICER AS SPECIALLY ON ITEMS THEY SELL TO US OVER THE PHONE CAUSE THEY CALLED US AND STARTED SELLING AND OFFERING THIS AMAZING HOME WIFI ROUTER. I STILL NEED TO TAKE TIME OFF FROM WORK TO TRAVEL TO ROODEPOORT OR MALL OF AFRICA TO RETURN THIS ITEM AS SOON AS POSSIBLE. I AM TOTALY NOT HAPPY WITH MTN WIL NOT RECCOMEND ANYONE ON BUYING OVER THE PHONE FROM MTN SIMPLY BECAUSE OF THIS INCONVENIENCE. AND THE FACT THAT HAVE OF THE COUNTRY HAVE FRANCISE STORES THAT CANNOT EVEN ASSIST WITH SUCH REFERING ONE TO AN MTN DIRECT STORE.
