LO
Leon O
1 reviews | Active since Jul 2009
01 Feb 2016, 14:14
Incorrect Handset Delivered for the 2nd Time
It si now 3 months since I renewed my contract with MTN and I have been fighting to get the correct Handset delivered to me. Today arrived and there was a delivery, but it was the wrong phone AGAIN!! I guess I will be waiting for another 3 months to see if they can get it write the 3 rd time. <br> <br> The MTN representative who is is required to respond to this should not waste their time unless they are willing to include their contact details. I think they only respond to get a good rating on Hellopeter as companies who respond.<br> <br> Dont try and use the MTN complains department either because nothing happens there as well, it must belong to an unattended email address.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
02 Feb 2016, 15:32Hello Leonoos,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply02 Feb 2016, 15:32
Official
Hello Leonoos,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
