MK
Mandisa K
1 reviews | Active since May 2018
23 May 2018, 14:28
incorrect expiry date
Totally disappointed with Mtn I bought monthly data 6GB for R399 on the 19/05/2018 for some reason it reflects the expiry date as the 27/05/2018 which is incorrect. I called the call center for assistance, the consultant had checked and confirmed what I had said whilst advising me on the way forward he started saying he couldn’t hear and hang up. I then sent a tweet and a dm to the mtn service to no response. I’m still waiting on the issue to be sorted because my monthly data cannot expire after a week being bought
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MTN South Africa's replyOfficial
24 May 2018, 05:17Good day Mandisa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our customer management team for assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply24 May 2018, 05:17
Official
Good day Mandisa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our customer management team for assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,