Incorrect Double debit

I logged the query *** on Saturday 10 June with regards to a double debit that went off my account on 22 May, I’ve tried in vain to call your customer support number 083 135 to speak to an agent to get feedback on this, every time I select 0 to speak to a consultant the damn voice says that I’ve selected an incorrect option, which infuriates me as that is what it says you must select.

Could I please get feedback on why I was double debited and get a refund processed immediately as I’m not in arrears, this is unacceptable, what if this was the only money I had to feed my kids and you people just process debits like you feel like.

I will escalate this to the Ombuds if not resolved soon.

The number in question is: ***