1 reviews | Active since Aug 2017
Incorrect device delivered from Online Store
I would not recommend anyone to make use of MTN's Online store.
MTN delivered the incorrect package (phone and SIM) to me. The included Invoice was also addressed to someone else.
I had to take the parcel to my nearest MTN store for them to send it back. It will then take another 7 to 10 working days to collect the parcel and then deliver the correct parcel to me.
At the MTN Store I learned that this will be the case for all Online orders' phone related issues.
This would have been a new 24 months Contract for the Samsung A5 2017.
Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of the laps in service. We completely understand the frustration it causes.
We had introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. We apologise immensely for this matter and the service you have received from us thus far.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of the laps in service. We completely understand the frustration it causes.
We had introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. We apologise immensely for this matter and the service you have received from us thus far.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,