CB
Chantel B
1 reviews | Active since May 2016
09 May 2016, 14:13
Incorrect Device blacklisted by MTN
<p>My phone has been blacklisted by MTN for 20 days now by *********** staff at MTN. NO branch or anyone at the callcentre is able to assist me. I have completed numerous forms, have a case number, visited numerous branches and contacted the call centre the past 20 days, 3 time a day to follow up and everybody goves a different response. Today, a MANAGER responded that it will take another 22 working days for something THAT WAS NOT MY MISTAKE. I WILL cancel my contract and try and debit or phone me for a payment because MTN is in breach of the contract!</p>
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MTN South Africa's replyOfficial
19 May 2016, 08:02Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent feedback to you via the customer care email function, please complete the questions and send back to assist with the un blacklist request for the device.
Thank you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply19 May 2016, 08:02
Official
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent feedback to you via the customer care email function, please complete the questions and send back to assist with the un blacklist request for the device.
Thank you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,