BN
Bulukani N
1 reviews | Active since May 2015
16 Feb 2016, 17:38
Incorrect Dec billing
The December bill has increased by more than R100 and I have since spoken to 3 consultants who have given me 3 different reasons why the billing has increased. <br> Up to today don't even know who is correct and every time I enquire I'm told the matter has been escalated. It has been 3 weeks now and I'm yet to receive concrete feedback<br> I'm so tired of MTN though. Can't wait for June to move on to other networks who value their customers
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MTN South Africa's replyOfficial
19 Feb 2016, 15:32Hello NdlovuB,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the previous package promo fee was for R184.21 (vat not included). Then the system reflect that you have cancelled the upgrade, the system billed the account to the new package and the promo fee was higher R279.82. The request has been sent to the billing department to fix the package to the previous one before the upgrade has been done.
The account will be credited for the difference between the promo charges for December and January 2016.
From February month the promo fee charge will be for R184.21 and not for R279.82.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the previous package promo fee was for R184.21 (vat not included). Then the system reflect that you have cancelled the upgrade, the system billed the account to the new package and the promo fee was higher R279.82. The request has been sent to the billing department to fix the package to the previous one before the upgrade has been done.
The account will be credited for the difference between the promo charges for December and January 2016.
From February month the promo fee charge will be for R184.21 and not for R279.82.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply19 Feb 2016, 15:32
Official
Hello NdlovuB,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the previous package promo fee was for R184.21 (vat not included). Then the system reflect that you have cancelled the upgrade, the system billed the account to the new package and the promo fee was higher R279.82. The request has been sent to the billing department to fix the package to the previous one before the upgrade has been done.
The account will be credited for the difference between the promo charges for December and January 2016.
From February month the promo fee charge will be for R184.21 and not for R279.82.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the previous package promo fee was for R184.21 (vat not included). Then the system reflect that you have cancelled the upgrade, the system billed the account to the new package and the promo fee was higher R279.82. The request has been sent to the billing department to fix the package to the previous one before the upgrade has been done.
The account will be credited for the difference between the promo charges for December and January 2016.
From February month the promo fee charge will be for R184.21 and not for R279.82.
Kind Regards,
Alice van der Merwe
***
Best regards,