1 reviews | Active since Sept 2011
Incorrect Debt order
<p>I have been informed numerous times by your consultants at the Norwood Shopping centre that I will not have a debit order go off for my full contract as the contract has now run its course. The following number is applicable ********** . This particular number has had its contract run its course. And should only be on a month to month basis</p> <p> </p> <p>Please urgently explain why a debit order for R580 has gone off on my accounts</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the full subscription fee will be deducted. MTN do require 30 days for cancellation request, allocation for minutes received and no cancellation has been requested. Your contract is on a month to month.
if you require for the contract to be cancelled and not to be billed further contact the 808 call center for assistance with the cancellation, debit will be required for payment until cancellation requested.
The system bill the account in arrears and allocation received in advanced.
The billing for the May invoice is from 1-4-2017 to 1-5-2017, this billing is correct and debit correctly requested.
No refund due.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the full subscription fee will be deducted. MTN do require 30 days for cancellation request, allocation for minutes received and no cancellation has been requested. Your contract is on a month to month.
if you require for the contract to be cancelled and not to be billed further contact the 808 call center for assistance with the cancellation, debit will be required for payment until cancellation requested.
The system bill the account in arrears and allocation received in advanced.
The billing for the May invoice is from 1-4-2017 to 1-5-2017, this billing is correct and debit correctly requested.
No refund due.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for the response. This is however mis understood. I am not looking to cancel my contract. As you stated it should be on a month to month basis EXCLUDING the portion for the cellphone itself. That portion has been paid off through the 24 month contract. The services of data call time etc is to remain. The full debit order thus is incorrect. Please advise. It should be R189 or close to regarding mtn service ex cellphone cost
Thank you for the response. This is however mis understood. I am not looking to cancel my contract. As you stated it should be on a month to month basis EXCLUDING the portion for the cellphone itself. That portion has been paid off through the 24 month contract. The services of data call time etc is to remain. The full debit order thus is incorrect. Please advise. It should be R189 or close to regarding mtn service ex cellphone cost