Incorrect debits, no feedback, handed over to collectors

<p>I have an account with MTN. I have multiple accounts with MTN. The one account I was debited too little then received a letter that I owed them money. For months I have gone back and forth trying to get them to resolve this. They have ignored me and nobody takes responsbility or trie to assist.</p> <p> </p> <p>I have sent numerous emails and made numerous phone calls. I then get told I will receive a repsonse but this gets placed in their "ignore client" folders because it is easier than dealing with problems they have caused. They would rather lose their clients and hand them to debt collectors than put in the 5 minutes of effort to give a customer a good experience, correct the mistake and continue the relationship.</p> <p> </p> <p>I have paid all my other MTN accounts and was paying this one also. I have never had issues with payments until they debited me incorrectly then refused to fix their mistake. Now I must pay a much higer amount to their debt collectors. This is unacceptable.</p> <p><br />I don't appreciate being harrassed and bul****. Custoemrs are treated like garbage and we are expected to accept it. I do not.</p> <p><br />Please contact me urgently to address this matter.</p> <p><br />I will be discussing with out legal council and the Ombudsman.</p> <p><br />Regards.</p>