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Chrisan N
1 reviews | Active since Mar 2009
07 Jul 2020, 15:41
Incorrect debit order not being refunded delays since December
MTN deducted an incorrect amount off my account for my contract and I have been trying to get my money back since December (over R1000) every time they "escilate it" to another department etc. etc. I honestly dont think they know what they are doing or they are hoping I will forget about it.....
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Replies (3)CN
Chrisan N's updateReviewer Update
13 Jul 2020, 10:39After an initial quick response no one has made contact with me again.
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Chrisan N's update13 Jul 2020, 10:39
Reviewer Update
After an initial quick response no one has made contact with me again.
CN
Chrisan N's updateReviewer Update
11 Aug 2020, 14:39More than a month later and still not resolved
CN
Chrisan N's update11 Aug 2020, 14:39
Reviewer Update
More than a month later and still not resolved
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Chrisan N's updateReviewer Update
01 Sept 2020, 09:57It has now been two months after the 4th time this query has been "escalated" and I have not had any credit on my account or refunds. I honestly believe they are hoping that I would just let it go. How is this acceptable in any business to let customers wait 10 months to resolve a incorrect debit on your side?
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Chrisan N's update01 Sept 2020, 09:57
Reviewer Update
It has now been two months after the 4th time this query has been "escalated" and I have not had any credit on my account or refunds. I honestly believe they are hoping that I would just let it go. How is this acceptable in any business to let customers wait 10 months to resolve a incorrect debit on your side?