SE
Sue E
1 reviews | Active since Jul 2014
03 Feb 2015, 16:27
Incorrect debit order and decline of aplication fo
MTN finally, via \Hello Peter"responded to a complaint regrading my bank account being incorrectly debited for a pre paid number"
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MTN South Africa's replyOfficial
16 Feb 2015, 13:53Hello Suedworthy,
Thank you for posting.
Please accept my apologies for the delay in response and the inconvenience this may have caused.
Kindly note that a contract was app**** for a Miss Sue Edworthy who afterwards decided to cancel the contract. The contract was cancelled, but a debit order was sent through your bank account. This very amount was refunded back to you on the 21/01/2015 and on the 22/01/2015 the debit order was reversed (payment stopped by account holder). This means that you do owe MTN an amount of R272.40 in order to clear that account and you profile on ITC.
We trust you find the above in order
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept my apologies for the delay in response and the inconvenience this may have caused.
Kindly note that a contract was app**** for a Miss Sue Edworthy who afterwards decided to cancel the contract. The contract was cancelled, but a debit order was sent through your bank account. This very amount was refunded back to you on the 21/01/2015 and on the 22/01/2015 the debit order was reversed (payment stopped by account holder). This means that you do owe MTN an amount of R272.40 in order to clear that account and you profile on ITC.
We trust you find the above in order
Regards,
Ebbedene
REQ:***
MTN South Africa's reply16 Feb 2015, 13:53
Official
Hello Suedworthy,
Thank you for posting.
Please accept my apologies for the delay in response and the inconvenience this may have caused.
Kindly note that a contract was app**** for a Miss Sue Edworthy who afterwards decided to cancel the contract. The contract was cancelled, but a debit order was sent through your bank account. This very amount was refunded back to you on the 21/01/2015 and on the 22/01/2015 the debit order was reversed (payment stopped by account holder). This means that you do owe MTN an amount of R272.40 in order to clear that account and you profile on ITC.
We trust you find the above in order
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept my apologies for the delay in response and the inconvenience this may have caused.
Kindly note that a contract was app**** for a Miss Sue Edworthy who afterwards decided to cancel the contract. The contract was cancelled, but a debit order was sent through your bank account. This very amount was refunded back to you on the 21/01/2015 and on the 22/01/2015 the debit order was reversed (payment stopped by account holder). This means that you do owe MTN an amount of R272.40 in order to clear that account and you profile on ITC.
We trust you find the above in order
Regards,
Ebbedene
REQ:***