TK
Tidimalo K
1 reviews | Active since Dec 2015
01 Aug 2017, 13:26
Incorrect Debit Order
<p>requested for settlement figure mid July 2017 to settle my ********** 927 contract. I asked that I be given settlement figures so that the only amount to be debited moving forward is R128.99 on my ********** 816 number.</p> <p>I paid the settlement amount of about R4200.43, subsequent to that I made a call to MTN to make sure the correct debit order of R128.99 will be debited on the 31.07.2017. To my surprise R239 was scheduled to go off my account. I spoke to a lady named Denisha from retentions ref # ********** 29 who reassured me that a credit has been passed of R110, and that come 31.07.2017 only R128.99 would be debited.</p> <p>That was not the case as R239 was debited which resulted in one of my debit order being returned.</p> <p>Not only has this been an inconvenience but also a bad reflection on my credit profile. I have called MTN and have been cut with no help. Somebody needs to call me urgently and MTN needs to ensure that the charges that will be incurred from the returned debit order is paid by them.</p> <p> </p> <p> </p>
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Replies (2)
MTN South Africa's replyOfficial
01 Aug 2017, 22:12Thank you for your post.
We acknowledge the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,
MTN South Africa's reply01 Aug 2017, 22:12
Official
Thank you for your post.
We acknowledge the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,
TK
Tidimalo K's updateReviewer Update
07 Aug 2017, 09:49Since the computer generated response sent by MTN 5 days agao, i have had no one contact me.
I have called MTN and have been promised that someone will call and still no luck.
This is really frustrating.
TK
Tidimalo K's update07 Aug 2017, 09:49
Reviewer Update
Since the computer generated response sent by MTN 5 days agao, i have had no one contact me.
I have called MTN and have been promised that someone will call and still no luck.
This is really frustrating.