1 reviews | Active since Apr 2015
Incorrect debit order
I took a black Friday, R199 contract last month which was activated on 2017/11/30.
To my surprise today I was debited R271, instead of a R199 or pro rata amount.
Please explain what is going on. I have had nothing but hassles since taking up this contract.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
On invoice E*** you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2017-11-30 until the close of that invoice date 11-12-2017 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
The invoice billing is correct.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
On invoice E*** you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2017-11-30 until the close of that invoice date 11-12-2017 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
The invoice billing is correct.
Kind Regards,
Alice van der Merwe
Best regards,