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gerard H
1 reviews | Active since Mar 2009
30 Jan 2017, 21:29
Incorrect debit order
<p>Last month I was debited an extra R55.94 for an MTN problem with my debit orders more than a year ago. I used to be debited from my credit card account and then they were no longer accepted without my notification. <em>I was penalised through no fault of mine. </em>Eileen Van Wyk from accounts was supposed to sort it out and give me the credit but was not. I contacted 808 and a mr Njabula Madela would not assist me as I did not answer the 'security questions' like bank name and email address correctly. He did not ask me for the 4 digit pin which I am usually asked to provide.</p> <p>You are ripping me off.</p>
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MTN South Africa's replyOfficial
06 Feb 2017, 12:20Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that the credit for R11.40 was added to the account in 2015.
The debit order has been requested and the credit of R63.77 has been passed to the account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply06 Feb 2017, 12:20
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that the credit for R11.40 was added to the account in 2015.
The debit order has been requested and the credit of R63.77 has been passed to the account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,