VG
Vusi G
1 reviews | Active since Jul 2010
28 Feb 2015, 09:24
Incorrect debit order
MTN debited my bank account yet I do not have any contract with MTN.
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Replies (1)
MTN South Africa's replyOfficial
10 Mar 2015, 12:11Hello vusigwebu,
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
In order for us to investigate the matter and resolve it amicably, you will need to provide us with a bank stamped statement reflecting the debit orders. We will be able to locate the account on our system for which your banking account was debited for and also determine how your account details were used.
Please send the bank stamped statement to *** with this correspondence attached and we will log a request with our ***** Department to get the matter resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
In order for us to investigate the matter and resolve it amicably, you will need to provide us with a bank stamped statement reflecting the debit orders. We will be able to locate the account on our system for which your banking account was debited for and also determine how your account details were used.
Please send the bank stamped statement to *** with this correspondence attached and we will log a request with our ***** Department to get the matter resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply10 Mar 2015, 12:11
Official
Hello vusigwebu,
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
In order for us to investigate the matter and resolve it amicably, you will need to provide us with a bank stamped statement reflecting the debit orders. We will be able to locate the account on our system for which your banking account was debited for and also determine how your account details were used.
Please send the bank stamped statement to *** with this correspondence attached and we will log a request with our ***** Department to get the matter resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
In order for us to investigate the matter and resolve it amicably, you will need to provide us with a bank stamped statement reflecting the debit orders. We will be able to locate the account on our system for which your banking account was debited for and also determine how your account details were used.
Please send the bank stamped statement to *** with this correspondence attached and we will log a request with our ***** Department to get the matter resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,