incorrect debit led to bank charges

<p>i was double debited incorrectly and that led to the bank changing me R115 which i feel should be refunded since it wasnt my mistake. i have spoken to Ntsoaki from customer service and Nokuthula from accounts and they both promised to get back at me. it has been weeks since this incident and no one has bothered to call me, may i have someone call me asap as i am really startig to get annoyed!!!!!!!!!!</p>