Incorrect Debit After Contract Cancellation – No Refund Received

I am extremely frustrated with the poor service I have received regarding the closure of my cellphone contract account and refund request. I made a payment to settle my account in full and close the contract. Despite this, the company still proceeded to debit the monthly premium from my bank account afterwards.

Since then, I have made numerous calls and sent multiple emails requesting assistance and a refund. Every time a ticket is opened, it gets closed without resolving the issue or providing any meaningful feedback.

This has caused unnecessary stress and inconvenience. I have done everything required from my side, yet I am being ignored and forced to continuously follow up for money that should never have been debited in the first place. I would appreciate urgent intervention to: Refund the incorrect debit amount immediately. Please treat this matter with the urgency and professionalism it deserves.