RL
Riaan L
1 reviews | Active since Mar 2009
12 Dec 2017, 15:13
Incorrect data loaded
I have escalated a query but it doesn’t seem that anything is being done about it.
I opened a new contract over the black Friday weekend which was as follows:
It was the 5gb data deal for R199.00 pm where you will get 20gb anytime data and 10gb night owl data.
I have since not received the data as I should have.
I only got 11gb anytime data and 5gb night owl.
Please can this be sorted and my correct data be allocated to me as per the contract I have signed.
The number in question is ********** 242.
The reference number for the query logged is 1- ********** 3014.
Please can this be resolved urgently.
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Replies (3)RL
Riaan L's updateReviewer Update
12 Dec 2017, 15:20My ID number ********** 063088
RL
Riaan L's update12 Dec 2017, 15:20
Reviewer Update
My ID number ********** 063088
MTN South Africa's replyOfficial
13 Dec 2017, 12:08Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that your first allocations will be on proate base, from the date the line was activated (2017-12-04) until the close date of the invoice. (7-12-2017) The next allocations will be in full as per the agreement. This is for cell ***.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply13 Dec 2017, 12:08
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that your first allocations will be on proate base, from the date the line was activated (2017-12-04) until the close date of the invoice. (7-12-2017) The next allocations will be in full as per the agreement. This is for cell ***.
Kind Regards,
Alice van der Merwe
Best regards,
RL
Riaan L's updateReviewer Update
13 Dec 2017, 12:32Hi Alice. I am aware of the proate base. We have passed the 07-12-2017 and I only received 11gb anytime data and 5gb night owl. The contract is signed for the special was on the 5gb data deal where I will receive 20gb anytime data and 10gb night owl. This I have not received and this is my query. I signed up for the promo that was on offer over the black Friday weekend on that weekend. I need my 20gb anytime and 10gb night owl allocated.
RL
Riaan L's update13 Dec 2017, 12:32
Reviewer Update
Hi Alice. I am aware of the proate base. We have passed the 07-12-2017 and I only received 11gb anytime data and 5gb night owl. The contract is signed for the special was on the 5gb data deal where I will receive 20gb anytime data and 10gb night owl. This I have not received and this is my query. I signed up for the promo that was on offer over the black Friday weekend on that weekend. I need my 20gb anytime and 10gb night owl allocated.