incorrect Data Deal

good day i have a contract with MTN SA, from Novermber 2024 till now april 2025 still not receiving my agreed Data. but am paying every month. (below is the Email from Consultent.)

Good day Lucky ,

I hope this email finds you well.

Please note that I have received your dispute which is related to the incorrect package received versus what was offered to you at the point of sale. I escalated your query to QA and they listened to the call recording , and the agent offered you 120GB (60GB + 60GB) @ R229. The agent used an incorrect deal ID to capture the deal and that is why you are receiving incorrect provisions.

To resolve this issue I can request our sales department to contact you and recapture the correct deal. I will ask them if they still have the same deal available , and if not they can offer a deal which will suit your interest. We will take on the early upgrade fee charges once you agree to the above proposal to resolve your query.

Kindly reply to this email to provide your thoughts of the above mentioned proposal.

Kind regards, Mfundo Mthethwa