WJ
Willemina J
1 reviews | Active since Feb 2010
12 Mar 2019, 08:06
Incorrect Data Charges
I have been a MTN Contract holder for 18 years. I have received a data bill for additional charges of R500 which I refuse to pay . I am on WIFI the whole day and night and don't even use the 2 gigs that is allocated to my account. I have logged my data query 3 times and I get no response as I the customer must phone a telecommunications company each time. Same story every time it has been escalated will be resolved in 72 hours. I have now been disconnected for not paying the data charges that seems to take place between 1-3 in the morning. I was told this morning I will receive another reference number still waiting. So bitterly disappointed and for the first time I realise I actually do not need a cellphone contract and will therefore not be upgrading again.
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MTN South Africa's replyOfficial
13 Mar 2019, 08:54Good Day Willemina
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note we are attending to this matter and will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note we are attending to this matter and will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply13 Mar 2019, 08:54
Official
Good Day Willemina
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note we are attending to this matter and will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note we are attending to this matter and will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,