aC
armand C
1 reviews | Active since Jan 2017
24 Feb 2017, 15:14
Incorrect data charges
<p>Mtn has been charging me around R3000 a month for over 6 month for recurring data that we are not receiving or requesting. I have made numerous calls to them were they either tell me to cancel it on the device or they will get back to me. WChen I follow the instructions on the device to cancel the recurring data I recieve a on screen notification that there is no recuring data activated. The call centre can not tell me if Im receiving the data or not. The just say that they will get back to me which they never do. I am canceling my debit order now as I can not afford this payment any longer. This has cost me now in excess of R20 000 and I can not get anything sorted by calling the call centre. When I go in to a store they tell me to phone the call centre as they dont have access to the account details. I am out of options now and do not know what to do anymore. All I know is that I can not afford it anymore and that this will be my last MTN contract ever. I will cancel as soon as I am out of the contract term. Once they have stopped it you can only imagine how hard it would be to put a claim in for a refund.</p> <p> </p>
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Replies (2)
MTN South Africa's replyOfficial
26 Feb 2017, 22:52Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that a billing query has been logged for investigation, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply26 Feb 2017, 22:52
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that a billing query has been logged for investigation, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
aC
armand C's updateReviewer Update
13 Mar 2017, 10:07Siphumenzo, it has been 2 weeks now and no news on the billing query. They have now given us limited service on the device due to the outstanding amount on our bill. I can not afford the payment any longer and I have given MTN enough oppertunities to resolve the problem. I am out of options now and and can not pay this bill anymore.
aC
armand C's update13 Mar 2017, 10:07
Reviewer Update
Siphumenzo, it has been 2 weeks now and no news on the billing query. They have now given us limited service on the device due to the outstanding amount on our bill. I can not afford the payment any longer and I have given MTN enough oppertunities to resolve the problem. I am out of options now and and can not pay this bill anymore.