DD
Deidre D
1 reviews | Active since Dec 2013
01 Dec 2015, 08:06
Incorrect Data Charges
Another month of being overcharged for incorrect data usage, this has been going on for months now and I cant get anyone at MTN to resolve it? Call Centre Agents close the inquiries, managers don't call you back, Hello Peter escalation consultants promise to phone you back and dont? Cannot wait for my contract to be up so that I can cancel it!!! But in the interim...As per today's article in News24, my complaint will be e-mailed to Neels Hattingh - [Email Removed] Not that I expect MTN to do anything about it, but with any luck potential new clients will get to hear about the shocking state of MTN administration and go elsewhere!
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MTN South Africa's replyOfficial
01 Dec 2015, 16:50Hello dee.dee,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that a billing query has been logged for investigation, reference number: ***, we will revert with feedback.
Please set the Usage Limit to 0 by dialling *141*1*7852ok, this will not allow any additional usage/charges on your account other than your monthly subscription.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that a billing query has been logged for investigation, reference number: ***, we will revert with feedback.
Please set the Usage Limit to 0 by dialling *141*1*7852ok, this will not allow any additional usage/charges on your account other than your monthly subscription.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply01 Dec 2015, 16:50
Official
Hello dee.dee,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that a billing query has been logged for investigation, reference number: ***, we will revert with feedback.
Please set the Usage Limit to 0 by dialling *141*1*7852ok, this will not allow any additional usage/charges on your account other than your monthly subscription.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that a billing query has been logged for investigation, reference number: ***, we will revert with feedback.
Please set the Usage Limit to 0 by dialling *141*1*7852ok, this will not allow any additional usage/charges on your account other than your monthly subscription.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,