Incorrect data charge

Item: MTN South Africa
Rating: 2
Author: Grant S

MTN has charged me R3228.47 for a 2GB data card however this card is hardly ever used. I have logged a call however no one has given me a breakdown as to how I reached this amount reference is MTN Documents - A*** [#***7].<br> <br> I have no choice to stop this debit order from going through and will be cancelling this data contract as well as my 2 business data cards.<br> <br> MTN this is poor show and will be cancelling all 3 data lines and will be porting all 3 MTN voice lines to Vodacom!

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

22 Jun 2015, 15:20

Hello Grant WS,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***

Best regards,

MTN South Africa's reply22 Jun 2015, 15:20

Official

Best regards,

Incorrect data charge

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