JR
Justin R
1 reviews | Active since Dec 2014
10 Mar 2015, 10:47
INCORRECT Data Bundle Billing post Nashua Mobile
I have requested on numerous occasions for data bundles to be removed from my account since my account was transferred to MTN from Nashua Mobile.<br> Despite promises monthly this has still not occured.<br> and this month one of the 1GB data bundle has been charged twice.<br> <br> I DO NOT WANT ANY ADD On on my profile and wish to only pay my subscription.<br> My reference include:<br> - #***<br> - REQ ***<br> <br> One can often not get through to the 083 1 808 number and after holding for many minutes often get cut off.<br> I truly wish to thank the call centre agent Elroy for his superb willingness to assistance, friendliness and trying to resubmit this overdue query requiring immediate resolution
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MTN South Africa's replyOfficial
16 Mar 2015, 14:31Hello Gryffoyn,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've now perused your account, we see that the 1GB data bundle was removed from the account and you were credited with an amount of R744.99 and the account is currently in credit with R394.01 as your invoice dated the 1st of March 2015 (R427.00) was depleted by the credit.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've now perused your account, we see that the 1GB data bundle was removed from the account and you were credited with an amount of R744.99 and the account is currently in credit with R394.01 as your invoice dated the 1st of March 2015 (R427.00) was depleted by the credit.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply16 Mar 2015, 14:31
Official
Hello Gryffoyn,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've now perused your account, we see that the 1GB data bundle was removed from the account and you were credited with an amount of R744.99 and the account is currently in credit with R394.01 as your invoice dated the 1st of March 2015 (R427.00) was depleted by the credit.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've now perused your account, we see that the 1GB data bundle was removed from the account and you were credited with an amount of R744.99 and the account is currently in credit with R394.01 as your invoice dated the 1st of March 2015 (R427.00) was depleted by the credit.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,