RB
Ronelle B
1 reviews | Active since Mar 2009
01 Sept 2015, 10:40
INCORRECT DATA BUNDLE BILLING - CGSO NOW INVOLVED
I logged a previous complaint here about being billed incorrectly for data for several months with no response from MTN. After numerous calls to the customer care centre (funny how they tell me every time that my previous query cannot be found!!), raising it with you here and on your facebook page, and still not having any feedback, I have now logged a complaint with the Consumer Goods and Services Ombudsman - thanks for suggesting that on my invoice!. My case number is CGSO00127. I will take you on MTN!!!
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MTN South Africa's replyOfficial
01 Sept 2015, 13:30Hello RonelleBad,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been investigated and the bills validated as correct, in terms of the out of bundle rate of R0.50 per MB.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been investigated and the bills validated as correct, in terms of the out of bundle rate of R0.50 per MB.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
MTN South Africa's reply01 Sept 2015, 13:30
Official
Hello RonelleBad,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been investigated and the bills validated as correct, in terms of the out of bundle rate of R0.50 per MB.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been investigated and the bills validated as correct, in terms of the out of bundle rate of R0.50 per MB.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,