FC
Francois C
1 reviews | Active since Jul 2015
02 Jul 2015, 14:56
Incorrect Data Billing for Inactive Modem
On the 1st of June my two USB Modems stopped working, so I went to my local MTN Store (Woodlands, Pretoria) to confirm the status of my contract as it where about to expire. The contact person there could not verify my contract as my details where no longer on the system (according to him). He told me that i seems as if my contract had expired and had ended as well. <br> <br> Then, on the 25th of June, I received and astronomical data billing from MTN for the month of June for one of the USB modems sticks (which where unused for the moth of June due to not working) The amount totaled to R2884.62. I then again went in store to enquirer what was the cause of the huge bill. The MTN system in fact indicated that the modem in question is \Inactive"as well as being a Top Up 100 contract? <br> <br> Please MTN get back to me as my 3K bill for a 500mg@69pm contract wich was completely inactive for the month of June (even on your systems) in outrageous!"""
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MTN South Africa's replyOfficial
16 Jul 2015, 14:26Hello Swyser,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that both your contracts are active. Your contracts are made up as follows:
- MTN Broadband 500MB
- MTN Broadband 1GB
Also note that none of your lines are Top-up.
Please note that both lines are due for upgrades, visit any one of our stores or contact MTN Direct on *** for assistance. Should you wish to proceed with the upgrade please ensure that you upgrade to Top-up packages.
The additional charges on your data line are valid and correct.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that both your contracts are active. Your contracts are made up as follows:
- MTN Broadband 500MB
- MTN Broadband 1GB
Also note that none of your lines are Top-up.
Please note that both lines are due for upgrades, visit any one of our stores or contact MTN Direct on *** for assistance. Should you wish to proceed with the upgrade please ensure that you upgrade to Top-up packages.
The additional charges on your data line are valid and correct.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply16 Jul 2015, 14:26
Official
Hello Swyser,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that both your contracts are active. Your contracts are made up as follows:
- MTN Broadband 500MB
- MTN Broadband 1GB
Also note that none of your lines are Top-up.
Please note that both lines are due for upgrades, visit any one of our stores or contact MTN Direct on *** for assistance. Should you wish to proceed with the upgrade please ensure that you upgrade to Top-up packages.
The additional charges on your data line are valid and correct.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that both your contracts are active. Your contracts are made up as follows:
- MTN Broadband 500MB
- MTN Broadband 1GB
Also note that none of your lines are Top-up.
Please note that both lines are due for upgrades, visit any one of our stores or contact MTN Direct on *** for assistance. Should you wish to proceed with the upgrade please ensure that you upgrade to Top-up packages.
The additional charges on your data line are valid and correct.
Kind regards
Letumile
REQ:***
Best regards,