WL
Willem L
1 reviews | Active since May 2015
04 May 2015, 12:27
Incorrect data billing
MTN incorrectly billed (over-charged) my data only account for four months since November 2014. This contradicts their own records of my data usage. Despite several attempts their call centre have been impossible to access (and at times the line simply cuts off). I queried this with Sandton branch (who helpfully assisted me) on 9/4/2015, but incorrect bills have not been corrected, nor have I been contacted.
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Replies (1)
MTN South Africa's replyOfficial
15 May 2015, 10:14Hello corbendallas,
Thank you for your post.
Please accept our apologies for any inconvenience this may have caused. It was certainly not our intention to dissatisfy you.
According to our records you have been in contact with our consultants and the problem has been resolved.
Regards,
Devan
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience this may have caused. It was certainly not our intention to dissatisfy you.
According to our records you have been in contact with our consultants and the problem has been resolved.
Regards,
Devan
REQ:***
Best regards,
MTN South Africa's reply15 May 2015, 10:14
Official
Hello corbendallas,
Thank you for your post.
Please accept our apologies for any inconvenience this may have caused. It was certainly not our intention to dissatisfy you.
According to our records you have been in contact with our consultants and the problem has been resolved.
Regards,
Devan
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience this may have caused. It was certainly not our intention to dissatisfy you.
According to our records you have been in contact with our consultants and the problem has been resolved.
Regards,
Devan
REQ:***
Best regards,