SH
Simone H
1 reviews | Active since Jun 2016
02 Jun 2016, 10:02
Incorrect Data Billing
<p>MTN has debited our account with an exhorbitant amount for 2 months in a row without being able to justify the amount for data. When asked to provided a breakdown, nothing is forthcoming. The data sim was then changed to pre-paid and still the amount deducted was exhorbitant without any justification. I am sure we are not the only ones. This is paramount to theft. The amount does not correspond with the invoice, which is up to 5 times lower than the amount debited. Your accounting system needs a serious audit. </p>
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Replies (2)
MTN South Africa's replyOfficial
03 Jun 2016, 10:10Good Day Simone Von Helden,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist.Please provide us with these details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply03 Jun 2016, 10:10
Official
Good Day Simone Von Helden,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist.Please provide us with these details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
SH
Simone H's updateReviewer Update
05 Jun 2016, 12:20The number is ***. We have now requested an itemized url bill 3 times for the last 3 months on the data line and been billed in excess of R14000 even though it was converted to prepaid last month. Please provide an explanation. Nothing has been forthcoming from your call centre and your franchise owners also cannot assist.
SH
Simone H's update05 Jun 2016, 12:20
Reviewer Update
The number is ***. We have now requested an itemized url bill 3 times for the last 3 months on the data line and been billed in excess of R14000 even though it was converted to prepaid last month. Please provide an explanation. Nothing has been forthcoming from your call centre and your franchise owners also cannot assist.