AT
Anton T
1 reviews | Active since Jul 2011
22 Jun 2015, 14:09
Incorrect data amount as per my package
I am supposed to get 500mb data every month and i am only getting 350mb. I am also not able to buy additional data with the *141*2# option. it says that i do not have enough airtime!!!? My biggest frustration is that i cannot speak to a human being to try and sort it out! I am now getting nailed with out of bundle data and will definitely not be reimbursed. Please help
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Replies (1)
MTN South Africa's replyOfficial
04 Jul 2015, 12:43Hello taljaarda,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, you have been allocated 500MB monthly. In the billing date 20 June 2015 there was a increase in your data usage. Kindly note that should you experience problems with purchasing data bundles on your handset, please contact our call centre, where one of our trained consultants will be glad to assist you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, you have been allocated 500MB monthly. In the billing date 20 June 2015 there was a increase in your data usage. Kindly note that should you experience problems with purchasing data bundles on your handset, please contact our call centre, where one of our trained consultants will be glad to assist you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply04 Jul 2015, 12:43
Official
Hello taljaarda,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, you have been allocated 500MB monthly. In the billing date 20 June 2015 there was a increase in your data usage. Kindly note that should you experience problems with purchasing data bundles on your handset, please contact our call centre, where one of our trained consultants will be glad to assist you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, you have been allocated 500MB monthly. In the billing date 20 June 2015 there was a increase in your data usage. Kindly note that should you experience problems with purchasing data bundles on your handset, please contact our call centre, where one of our trained consultants will be glad to assist you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,