1 reviews | Active since Feb 2016
<p>I have received the wrong data allocation for months on end, and everytime I call in to the call centre I get nowhere. The last time I called in the consultant said that he could see that my data was inccorect, and when the next month came along I received the wrong data AGAIN. I am receiving only 20% of the data that I am meant to every month! highly frustrating.</p> <p>I called in this morning and spoke to a consultant named Salaelo Rachadu. He was extremely rude, and said that I was getting more data than I was. He also made no sense (he told me my balance was x, and i received y and now my balance was z, but the two added did not even come to z). He was also very rude and refused to give me his name. I insisted though and eventually got it. Very rude, and very poor attitude. I am on contract, but if I was not, I'd gladly make a move off MTN if this is their attitude.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows that your package includes 500mb of data which was loaded on the 06 March 2017.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows that your package includes 500mb of data which was loaded on the 06 March 2017.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Hi Itumeleng
I have not received 500mb. My balance before and after the loading of data only moved by approximately 120mb. I have also taken screenshots of my balance before and after the reload.
Lastly, the sms's I receive upon reload always refer to 800mb being loaded on my account. I thereafter alwasy receive an sms telling me that I have received an additional 125mb as a promotion, that will expire in 5 days. None of these actually ever reflect.
Please can this be sorted out. Feel free to give me a call.
Hi Itumeleng
I have not received 500mb. My balance before and after the loading of data only moved by approximately 120mb. I have also taken screenshots of my balance before and after the reload.
Lastly, the sms's I receive upon reload always refer to 800mb being loaded on my account. I thereafter alwasy receive an sms telling me that I have received an additional 125mb as a promotion, that will expire in 5 days. None of these actually ever reflect.
Please can this be sorted out. Feel free to give me a call.
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