CG
Clayton G
1 reviews | Active since Nov 2018
14 Mar 2019, 18:23
Incorrect data
Hello
I have noticed for the 2nd time now that my day surfer data is incorrect now i am on the R999.00 package where I get 100GB day data and 100GB night, the night data is fine but day data is only 84GB since February, I am not getting my entire 100GB of day data. I have been a customer for years, but now it feels like they don't care
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Replies (3)
MTN South Africa's replyOfficial
15 Mar 2019, 09:16Good day Clayton,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly provide us with a copy of your contract so that we can investigate, please send it to *** Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly provide us with a copy of your contract so that we can investigate, please send it to *** Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply15 Mar 2019, 09:16
Official
Good day Clayton,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly provide us with a copy of your contract so that we can investigate, please send it to *** Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly provide us with a copy of your contract so that we can investigate, please send it to *** Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
CG
Clayton G's updateReviewer Update
15 Mar 2019, 13:55The data was correct in Jan, from Feb onwards I started to get 84 GB instead of 100GB for the day data
CG
Clayton G's update15 Mar 2019, 13:55
Reviewer Update
The data was correct in Jan, from Feb onwards I started to get 84 GB instead of 100GB for the day data
CG
Clayton G's updateReviewer Update
13 Apr 2019, 11:41I really need feedback on this matter, was there any changes on the day I got my data, please let me know it is nice to beg for assisstance and feedback
CG
Clayton G's update13 Apr 2019, 11:41
Reviewer Update
I really need feedback on this matter, was there any changes on the day I got my data, please let me know it is nice to beg for assisstance and feedback