SJ
Sherwin J
1 reviews | Active since Nov 2017
10 Nov 2017, 16:09
INCORRECT DATA
I had taken out a data bundle package on the 9th September 2017. The package was for 10 gigs and a further 20 gigs during peak time and 20 gigs for night surfer this was a promotion for the first 2000 customer.On the 14th October 2017 I was given 10 GIGs and got an sms to say the 20gigs was loaded as well , I checked the balance and only received 10 gigs. I called 808 spoke to Siphamandla Goodsen Dube who requested my copy of the contract which I sent still no feedback ,This my REF ********** 95. I know from past experience one needs to write Hello peter to get a response from MTN .
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MTN South Africa's replyOfficial
14 Nov 2017, 08:06Dear Sherwin,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself and Siphamandla Goodsen Dube so I can review this matter and resolve as soon as possible. Please email the correspondence to ***
Looking forward to resolving this matter for you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply14 Nov 2017, 08:06
Official
Dear Sherwin,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself and Siphamandla Goodsen Dube so I can review this matter and resolve as soon as possible. Please email the correspondence to ***
Looking forward to resolving this matter for you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,