Incorrect customer services information,

Good day.

A few weeks ago I went to a mtn store and ordered a new handset with my contract for my upgrade. Last week I got a message on my application stating that I have to choose a package, now this choice apparently has caused that I won't get a new device and that there is a excess to pay, I am absolutely Not happy and would like this rectified as soon as possible. How can you ask a customer to upgrade on two separate platforms and not warn them beforehand that it will conflict?

Anyway I look forward to hearing from you guys.

I will not pay the penalty fee for a mistake that didn't come from my side, its not fair.

Fix your ****!!!!