Incorrect credit

I will like to Thank Kgaogelo Mamabolo for her outstanding service . She values her job so much and understand the meaning and importance of the client within MTN Business. I bought airtime via FNB and credit it to the wrong cell number. Kgaogelo advised me to get my bank statement so that she can assist , at first it sounded like a very long process. She gave me hope to get my airtime back and I did .

My joy is not at getting my airtime but it is at the way she spoke to me, the manner she handled my query. She did not make me feel like an idiot or feel stupid for making a mistake . She was professional and pro-active . she kept me posted and made sure that I do not need to call MTN now and again .

Thank you so much Kgaogelo You really a star .