SA
Sharon A
1 reviews | Active since Aug 2014
13 Feb 2017, 09:45
INCORRECT CONTRACT UPGRADED -
<p>We logged a query almost a year ago - and have been in contact communication with the Cape Gate Branch - </p> <p>reversal of incorrect upgrade [# ********** 3]</p> <p>ORIGINAL QUERY REF NO: ********** </p> <p>FACE BOOK QUERY REF NO: ********** 37</p> <p> </p> <p>My husband has 2 cell phone contracts with MTN - they incorrectly upgraded mine (which i was paying only R123-00 for) now we are both paying over R700-00. I need to upgrade my phone but cannot until this mess has been sorted out. I need to be refunded for overpaying for the past year and the correct phone number must reflect the upgrade. It was MTN's mess up - yet they say its difficult to sort out. They confirmed to Cape Gate Branch that the reversal has been done - yet we are still both being billed.</p> <p>I dont know who to turn to anymore!!</p> <p> </p> <p>I have been with MTN for longer than i can remember - and have always been happy with them. This is so dissapointing. How do i get this sorted out!!!</p> <p> </p> <p> </p> <p> </p> <p> </p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
13 Feb 2017, 16:55Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply13 Feb 2017, 16:55
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
SA
Sharon A's updateReviewer Update
14 Feb 2017, 08:52This matter has been escalated so many times. I desparately need to upgrade my phone but cant do it because of this mess!
I have also reported this to the ombudsman as it has been a year of escalations and i really cannot wait any longer to get a new phone!!
Just to make everything clear:-
1. *** should have been upgraded - so the upgrade must be back dated to Feb or March 2016;
2. *** must be refunded all the charges above the R123-00 which I was paying monthly before they upgraded the incorrect contract.
PLEASE assist in getting this sorted out!
SA
Sharon A's update14 Feb 2017, 08:52
Reviewer Update
This matter has been escalated so many times. I desparately need to upgrade my phone but cant do it because of this mess!
I have also reported this to the ombudsman as it has been a year of escalations and i really cannot wait any longer to get a new phone!!
Just to make everything clear:-
1. *** should have been upgraded - so the upgrade must be back dated to Feb or March 2016;
2. *** must be refunded all the charges above the R123-00 which I was paying monthly before they upgraded the incorrect contract.
PLEASE assist in getting this sorted out!