Incorrect contract upgrade

Item: MTN South Africa
Rating: 1
Author: Clayton G

I have upgraded to the mtn mychoice 50 with mtn, and the contract I received is completely wrong, I have been billed incorrectly since Aug and Its Nov now. They never got back to me, problem still persists. Its best to get legal action now, since MTN shows no regard for their consumers and the consumer protection act

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

26 Nov 2018, 11:02

Good day

Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.

We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team

Best regards,

MTN South Africa's reply26 Nov 2018, 11:02

Official

Best regards,

Clayton G's updateReviewer Update

06 Dec 2018, 16:02

Month number 4 and still nothing, provisioning is still wrong, billing still wrong, zero regard for a customer that has been with them for years, how the hell can I wait 4 months for service. All I get from them is escalating, escalating, escalating, escalating, escalating, escalating, escalating, escalating, escalating, escalating, escalating, if MTN cannot correct my provisioning and billing then I have to stop the debit order as well as cancel whatever wrong package I am currently on, which I DID NOT CHOOSE. What the hell happened to MTN they used to be so reliable

Clayton G's update06 Dec 2018, 16:02

Reviewer Update

Incorrect contract upgrade

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